AI can support human decisions, but responsibility cannot be outsourced to an algorithm.
Automation changes the control model
Cloud platforms now connect screening, interviews, assessments, communication and reporting. Each automated hand-off can make a process faster, while also making ownership less visible.
For high-impact services, especially those using sensitive personal data, human oversight must be designed into the workflow rather than added after deployment.
Trust is a system requirement
A technically correct result is not enough. People need to understand how a decision was reached, who can review it and how errors can be challenged.
This is where process design, data governance and service management meet: clear boundaries, auditable actions and an accountable owner.
Adapted from an original LinkedIn publication by Roland Arato.
View original on LinkedIn